You've reached our Frequently Asked Questions page.
Our Customer Care team is happy to help and we do our best to make sure you receive a prompt reply
(normally within 24 hours) – we currently work Mon-Fri from 8am-4pm MST, and frequently check requests on Sat-Sun.
Our team celebrates the holidays with our lovely families, and will not be checking requests on Thanksgiving, Christmas, New Years
and other major US holidays.
If you cannot find an answer to your question, please drop our Customer Care team an email by using the contact form at the
right hand bottom of each page.
How many tools are there? Will there be more?
PREPToolbox contains several videos under these specific categories:
Couples Communication, Skills & Strategies, Experts Speak, Coaching Tips, and Lecture Doodles™. They range in length from 40 seconds to 22 minutes. Choose a category under the “Video Samples” link and preview
our current selections. We will be adding to the list.
What's the cost and how do I pay for it?
A yearly subscription is $119.88. Monthly, it is $14.99 and if you are a PREP-trained facilitator it is $79.95 for the year,
How do I end my subscription? Can I restart it?
To end any of our subscriptions send us a note in the Contact section at the bottom of each page. Or contact us at firstname.lastname@example.org or call us at 800-366-0166. We will stop the recurring charges that day. If you decide later to start the subscription again you can login and make a payment to restart your subscription.
How do I access my subscription?
You can access your account by following these steps:
I’m having trouble logging in, what should I do?
We’re happy to help you! Visit the contact section on the bottom
right and send a quick message with your account user-name and we
will get you up and running in no time!
I canceled my subscription. Can I get a refund?
We DO NOT provide refunds or credits. We do not provide prorated
refunds if a membership is terminated before the completion date of
Now you can get complete access to the tools used worldwide by therapists, university professors, counselors, relationship experts, and PREP trained facilitators.